terms of use

    Introductory provisions

    These General Terms of Use (hereinafter: "Terms of Use") govern the rights and obligations when using the website Bagabond.com.mk (hereinafter: "Website"), as well as the conditions for the sale and purchase of products through it. The owner of the Website is the company specified in Article 2. By accessing, browsing or using the Website in any way (including registering an account and placing orders), every user ("User" or "Consumer") confirms that they have read, understood and accept these Terms. These Terms constitute an agreement between the owner of the Website and the User. Pursuant to Article 20 of the Law on Obligations, the intent to enter into the agreement is deemed expressed by the very use of the Website.

    Merchant identification

    Pursuant to Article 7 of the Law on Electronic Commerce and Article 50 of the Consumer Protection Law, the service provider is:

    Legal entity name: FKS TREJD DOO Skopje

    Registered office: BANICA no. 22, SKOPJE - KISELA VODA, Republic of North Macedonia

    Company registration number (EMBS): 7693656

    Tax number (EDB): 4058023545996

    Email: shop@bagabond.com.mk

    Phone: +38922635110

    Definitions

    "Merchant": The legal entity specified in Article 2. "Consumer": Any natural person who purchases goods for purposes outside their professional activity. "Distance contract": A contract concluded without physical presence, exclusively through means of communication (such as this Website). "Goods": Any tangible movable item offered for sale. "Durable medium": A means of storing information (email, PDF document).

    Privacy policy and personal data protection

    The controller of personal data is the Merchant specified in Article 2.

    Purposes and legal basis for processing:
    • For fulfilling orders and contracts: name, address, phone, email.
    • For account management: email, password, order history.
    • For direct marketing: email (with explicit consent).
    • For customer support: data submitted through the contact form.
    • For fulfilling legal obligations: account and invoice data.

    Categories of recipients: courier services, accounting, payment providers, state authorities.

    Data transfer: services outside the Republic of North Macedonia (Google, Mailchimp) may be used, with appropriate safeguards.

    Retention periods: account data for at least 5 years; consent-based data until consent is withdrawn.

    User rights: access, rectification, erasure, restriction, portability, objection, withdrawal of consent, filing a request with the Personal Data Protection Agency.

    To exercise these rights, the user may reach out to the contacts in Article 2.

    Order process

    Order steps:
    select a product → add to cart → enter delivery details → choose payment → confirm.

    With the confirmation, the consumer makes a binding offer. The Merchant sends an email acknowledging receipt of the order. The contract is concluded when the consumer receives the confirmation.

    Prices, payment and delivery

    Prices are in MKD and include VAT.

    Delivery costs are calculated additionally.

    Payment methods: card, bank transfer, cash on delivery.

    Delivery within 30 days, unless otherwise agreed.

    The risk passes to the consumer upon physical receipt of the goods.

    Right of withdrawal

    The consumer has the right to withdraw within 14 days without giving a reason.

    The consumer must notify the Merchant and return the goods within 14 days.

    Return costs are borne by the consumer.

    The Merchant refunds the funds within 14 days of receiving the goods.

    Exceptions: goods made to specification, sealed goods for hygiene reasons (Article 133 of the Consumer Protection Law).

    Conformity and complaints

    The Merchant guarantees the conformity of the goods for 2 years.

    The consumer has the right to: repair/replacement, price reduction or termination of the contract.

    Complaints can be submitted verbally, in writing or by email.

    The Merchant must respond within 15 days.

    Intellectual property

    The content of the website is protected by law (texts, images, code).

    Copying or use without written consent is prohibited.

    Limitation of liability

    The Merchant strives for accuracy, but errors are possible.

    The Merchant is not responsible for external links.

    Unfair contractual terms are null and void (Article 80 of the Consumer Protection Law).

    Changes

    The Merchant may make changes to the Terms.

    Changes are published on the website and apply from the date of publication.

    Dispute resolution

    The law of the Republic of North Macedonia applies.

    Disputes are resolved amicably, and if not – the Basic Court in Skopje has jurisdiction.

    The consumer may also use out-of-court dispute resolution (Article 188 of the Consumer Protection Law).

    Contact

    For all questions regarding privacy, contact us at:

    Bagabond Concept Store, Dame Gruev 5, Skopje 1000

    +38922635110

    shop@bagabond.com.mk

    Bagabond | Terms of use